Terms & Conditions

The diagnostic fee covers the cost of dispatching a professional technician to your home or business to diagnose the issue with your appliance or equipment. It is $49–129, depending on the type of appliance (residential, built-in or commercial), and is quoted to you when you book. It includes:

• The technician’s time and labor for diagnosis
• Travel to the service address
• A written repair estimate

The diagnostic fee is due at the time of the technician’s visit, whether or not you choose to proceed with the repair. Any credit of the diagnostic fee toward a completed repair is stated on your written estimate.

The repair price is given to you in writing after diagnosis. No repair work starts until you approve it.

Customer understands and agrees that during the diagnostic process, the appliance or equipment may already have pre-existing defects, wear, electrical issues, internal damage, corrosion, or prior improper repairs that are not visible or detectable before testing begins.

During diagnostics — including but not limited to powering the unit on or off, voltage testing, disassembly, component inspection, system resets, or operational testing — the appliance may partially or completely fail, stop functioning, or sustain additional damage as a result of these pre-existing conditions.

RepairPro FL and its technicians shall not be held responsible or liable for appliance failure, loss of function, or additional damage that occurs during or immediately after diagnostic procedures, provided that reasonable and standard diagnostic practices are used.

Customer acknowledges that diagnostic services are performed at the customer’s own risk, especially for appliances that are:

• Older or out of manufacturer warranty
• Previously repaired or modified
• Improperly installed
• Damaged by power surges, lightning, flooding or storm conditions
• Experiencing electrical, control board, compressor, sealed system, or intermittent issues

Diagnostic services are limited to inspection and testing only and do not constitute a guarantee of repairability or continued operation of the appliance.

Customer understands that some appliances may be non-repairable, unsafe to continue operating, or economically impractical to repair once diagnostics are completed.

If an appliance becomes inoperable during diagnostics due to pre-existing conditions, the diagnostic fee and diagnostic labor remain due and non-refundable.

The company and technician are not responsible for:

• Appliance or equipment downtime
• Loss of use, loss of business or inconvenience
• Food loss, product loss, water loss, or secondary damages
• Replacement costs or consequential losses

Customer further agrees that no technician will be required to reassemble, restore, or reinstall failed components unless additional repair work is approved and paid for separately.

By scheduling service and authorizing diagnostic work, the customer confirms that they have read, understood, and agreed to all diagnostic-related terms and conditions, including the risk of appliance failure during testing.

For commercial accounts and managed properties, the person who books the visit confirms that they are authorized to approve work and payment on behalf of the owner or business.

• Payment Due: The diagnostic fee is due at the visit. Full payment for a repair is due on completion of the repair, unless an invoice with other terms is issued; invoiced amounts are due within 14 calendar days from the invoice date.
• Accepted Payment Methods: We accept cash, credit/debit cards and checks. Financing options are available for larger repairs — ask our dispatcher before the visit. Please make checks payable to: RepairPro FL.
• Discounts: Senior and military discounts are applied on request at the time of booking. One discount per repair; discounts do not apply to the diagnostic fee or to parts.
• By making payment, the customer confirms that all services listed on the invoice have been completed and tested, with satisfactory results, unless otherwise noted.
• Labor charges apply for any repair work performed, even if full functionality is not restored due to unrelated or underlying issues.
• In the event a deposit is paid for a future repair and the customer cancels the service for reasons beyond the company’s control, the deposit is non-refundable.
• If parts are specially ordered or delivered to the service address and the customer cancels the repair for reasons beyond the company’s control, the cost of parts and associated delivery fees are non-refundable.

We stand behind the quality of our service and parts with the following warranties. All warranty requests must be submitted within the applicable warranty period.

5.1 Warranty Coverage

• Workmanship Warranty: 6 months (180 days) from the date of service for issues caused by technician error.
• Parts & Labor Warranty: 6 months (180 days) from the date of service for parts and related labor provided by us.

If the same part we replaced fails within the warranty period, we come back and fix it at no charge. To make a warranty claim, the customer must notify us by phone or e-mail within the warranty period.

5.2 Warranty Exclusions

Our warranty does not cover:

• Additional or unrelated repairs not performed during the original service
• New or different issues in the same appliance, even if symptoms appear similar
• Any form of accidental, physical, or water damage
• Damage caused by power surges, lightning, flooding, storms or power-company faults after the repair
• Cosmetic or non-functional parts such as glass, trim, handles, panels, tubs, baskets, doors, shelves, gaskets etc.
• Plumbing lines, refrigerator water filters, water housing and connectors, even if we recommended or replaced them
• Appliances that have been relocated from the original service address
• Repairs involving non-original manufacturer parts supplied by the customer
• Routine maintenance items: cleaning, descaling, filters, drain and vent clearing

Important: All warranties are valid only if the customer has paid in full all charges outlined in the invoice or price quote.

• Same-day service: appointments booked by 2 PM on a business day are scheduled for the same day, subject to technician availability in your area. Later bookings are scheduled for the next business day.
• Hours: Monday to Saturday, 8 AM to 8 PM. We are closed on Sundays.
• In-home service only: we repair appliances where they are installed. We do not accept drop-offs and we do not take appliances away for repair.
• Access: for gated communities, condominiums and commercial premises, please arrange access for the technician at the scheduled time. A visit that cannot take place because access was not provided may be charged as a diagnostic visit.
• Cancellations: please cancel or reschedule by phone at least 2 hours before the appointment window.